威客电竞

400-880-0816

服务政策

1、在质保期内,若发生任何因制造工艺或非人为因素造成元器件之损坏,勤上光电客户服务部将为勤上的维修网点提供售后服务工作,视情况更换零件或整个产品。

2、以下产品不属于质保范围:

  • MIANFEIYANGPIN;

  • 威客电竞CHAOCHUYOUXIAOZHIBAOQIDECHANPIN;

  • 威客电竞WUYOUXIAOGOUMAIPINGZHENGDECHANPIN;

  • 威客电竞FEIQINSHANGHUOQINSHANGSHOUQUANDEJIGOU、RENYUANJINXINGXIULI、GENGGAIHUOCHAIXIEDECHANPIN;

  • 威客电竞WEINENGYIJUCHANPINSHUOMINGSHUYAOQIUJICHANPINXINGZHIJINXINGANZHUANG、BAOGUANJISHIYONGBINGYOUCIDAOZHIGUZHANGHUOSUNHUAIDECHANPIN;

  • 威客电竞ZHENGCHANGSHIYONGYINQIDECHANPINMOSHANG、HUASHANGDENG,DANBUYINGXIANGCHANPINDEZHENGCHANGGONGNENGSHIYONG;

  • FEIZHILIANGWENTIZAOCHENGWAIQIAOYANZHONGSUNHUAI(BAOKUOBIANXING、YANGHUA、FUSHIDENG);

  • SHIYONGBUDANGHUOSHUHUYINQIRENWEISUNHUAI,RUJIEBUDANGDEDIANYUAN、DIANYA、BUYISHUOMINGSHUCUOWUSHIYONG、ZHUANGJI、DIELUODENGYINQIDEBULIANG;

  • YINZIRANZAIHAI,RULEIJI、DIZHEN、SHUIZAI、HUOZAIDENGZAOCHENGGUZHANGHUOSUNHUAIDECHANPIN;

  • QITAFEIYINCHANPINPINZHIYUANYINERDAOZHIGUZHANGHUOSUNHUAIDECHANPIN。

3、以下失效产品不可维修:

  • CHANPINWAIQIAO、WAIZHAOYANZHONGBEISUNHUAI;

  • CHANPINDUANLIE、KAILIE;

  • DIANYUANSHAOJIAO、FAHEI;

  • 威客电竞YISUIPIN(RUBOLIZHAO、BOLIBEIJIANDENG)。

4、在质保期限内凡属于产品本身品质问题,勤上光电仅负责返厂后不良灯具维修服务;不在保修范围的情况,由勤上光            电实行收费维修。

5、勤上光电严格遵循国家相关《三包条例》对各级维修网点和终端消费者履行国家三包服务,针对相关产品认真履行修理、更换和退货的责任和义务:

  1. 7天内

    威客电竞CONGZHONGDUANXIAOFEIZHEGOUMAICHANPINSHIKAISHIJISUAN7TIANNEI,FANSHUCHANPINBENSHENZHUYAOGONGNENGXINGGUZHANG,BUNENGZHENGCHANGSHIYONGDENGPINZHIWENTIDEKEPINGYOUXIAOGOUMAIZHENGMINGHUOXIANGXIDECHANPINXINXIJICHANPINDAOGOUMAICHUYAOQIUBAOTUIFUWU;

  2. 8-15天内

    CONGZHONGDUANXIAOFEIZHEGOUMAICHANPINSHIKAISHIJISUAN8—15TIANNEI,FANSHUCHANPINBENSHENZHUYAOGONGNENGXINGGUZHANG,BUNENGZHENGCHANGSHIYONGDENGPINZHIWENTIDEKEPINGYOUXIAOGOUMAIZHENGMINGHUOXIANGXIDECHANPINXINXIJICHANPINDAOGOUMAICHUYAOQIUBAOHUANFUWU;

  3. 质保期内

    ZAIZHONGDUANXIAOFEIZHEGOUMAICHANPINDEZHIBAOQINEI,FANSHUCHANPINBENSHENYAOGONGNENGXINGGUZHANG,BUNENGZHENGCHANGSHIYONGDENGPINZHIWENTIDEKEPINGYOUXIAOGOUMAIZHENGMINGHUOXIANGXIDECHANPINXINXIJICHANPINDAOGOUMAICHUYAOQIUBAOXIUFUWU。

6、以下产品不可实行三包:

  • CHAOGUOSANBAOYOUXIAOQIDECHANPIN

  • 威客电竞WEIANCHANPINSHIYONGSHUOMINGDEYAOQIUSHIYONGHUOBAOGUANBUDANGERZAOCHENGDESUNHUAI;

  • XIAOHUOPINGZHENGSHANGXIANSHIDECHANPINYUSHIWUBUXIANGFUHE

  • MAOPAICHANPIN。

7、产品质保期限:

威客电竞DAOLUZHAOMINGXILIECHANPINBAOXIUSANNIAN(KONGZHIBUFENBAOXIUERNIAN);

SHINEIZHAOMINGCHANPINBAOXIUERNIAN;

JINGGUANLIANGHUALEICHANPINBAOXIUERNIAN;

威客电竞LEDXIANSHIPINGCHANPINBAOXIUYINIAN;

KEHUDUIZHIBAONIANXIANYOUTESHUYAOQIUDEJUTIZHIBAONIANXIANYIQIANDINGDEHETONGWEIZHUN。

1

LEDXIANSHIPING

2

JINGGUANLIANGHUA

2

SHINEIZHAOMING

3

SHINEIZHAOMING

8、质保年限界定:

公司对维修网点的界定;

SUOYOUCHANPINANCHUHUORIQIKAISHIJISUANZHIBAOQIXIAN,JINGXIAOSHANGYINGGAIYAOZHIXINGXIANJINXIANCHUDEYUANZE,XIAOFEIZHEGOUMAIDECHANPINCHAOCHUGONGSIGUIDINGZHIBAOQIXIANYOUWEIXIUWANGDIANCHENGDAN;

维修网点对消费者;

威客电竞PINGGOUMAIPINGZHENGSHANGDEXIAOSHOURIQIKAISHIJISUANZHIBAORIQI,YOUXIAOQIDEZUIHOUYITIANWEIFADINGJIARI,YIXIUJIARIDECIRIWEIYOUXIAOQIDEZUIHOUYITIAN。

维修产品的界定;

威客电竞CHANPINZAIZHIBAOQINEIANSHUOMINGSHUSHIYONGQINGKUANGXIASUNHUAIXIANJIYUWEIXIU,SHIQINGKUANGJIYUHUANHUOHUOCHONGZHANGCHULI,DUIYUTONGYICHANPINDETONGYIGUZHANGDIANWEIXIU,MEICIWEIXIUCHANPINZHIBAOQIWEISANGEYUE;

BANQUANSUOYOU © DONGGUANQINSHANGGUANGDIANGUFENYOUXIANGONGSI 1994-2020。 BAOLIUYIQIEQUANLI。

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